Water & Wastewater Utility

Why did my Quarterly Water Bill increase? Click here for more information.

DocumentGO GREEN!
We now offer automatic withdrawal for utility payments and you can choose to have your utility bills emailed. 

Would you like to budget for your Village water and sewer bill?
You can apply to have monthly payment amounts automatically withdrawn from your checking account. Also new is our automatic withdrawal for your quarterly bill.

It’s easy to sign up!
Complete this form and bring it into our office.  Call for more information 920-582-4381.


To review the changes and how this could relate to your water and sewer bill this link will take you to a chart.

Do you have questions or concerns about our water and wastewater quality?
Click here to access the DNR site.

Sec. 9-2-3 (i) Pretreatment 
Sec. 9-2-2( c,6,c) Prohibitions and Limitations
Sec. 9-2-3 ( c ) Control of Industrial Discharges
Sec. 9-2-11 Violations and Penalties
Sec. 9-2-2 (a) Use of Sanitary Sewers
Sec. 9-2-8 (c) Right to Enter Easements
Sec. 9-2-9 (b) Cost of Sewer Connection
Sec. 9-2-9 (d) Materials and Methods of Construction

No Wipes Down Pipes

Wipes, cloths, and rags are being found in sanitary sewers at an ever increasing rate. Many of these products are labeled as flushable, but while they may clear the toilet, they will most likely cause problems downstream. 

These products are blocking private sewer laterals, public sewer mains, and binding up municipal pumps. Items that specifically list the term flushable (but should NOT be flushed) include diapers and diaper liners, baby wipes, pre-moistened wipes, a wide variety of bathroom cleaning wipes and brushes, feminine hygiene products, toilet seat covers, doggy doo-doo bags, and cat litter. 

Other products have been found to clog pipes and pumps after being flushed include Q-tips, dental floss, paper towels, and rags. Instead, please place these items in a trash can.

Winneconne is not the only community impacted by these so-called flushable wipes. From private septic systems to major metropolitan areas, flushable products are causing plugged pipes, sewage backups, and increasing costs of equipment maintenance. Here is a great video demonstrating the impacts flushable wipes and baby wipes are having in New York City: Should you flush that wipe?. Winneconne is not New York and our additional cost is not $18 million, but residents flushing these items in the Village are making costs rise approximately $10, 000 a year .While a toilet may be capable of flushing golf balls, these synthetic products simply do not break down and will have to be removed at the treatment plant or in pumping stations.

No Wipes Down Pipes


Water Rate

Water Rate Increase – Frequently Asked Questions

Why did the water rates go up?
The last full rate increase was approved in 2009.  The rates for water consumption were raised to cover the continual increases in cost of maintenance and future costs of the equipment and infrastructure needed to provide clean, fresh water to the Village.  These costs include maintenance of the water mains, water towers, wells, well pumps, well houses, water meters, and fixing main breaks.
Who approved the rate increase?
The Public Service Commission (PSC) of Wisconsin oversees most utilities in Wisconsin. The PSC reviewed numerous pages of data from the Village’s water utility records and determined that a rate increase was necessary to cover the continual maintenance and future needs of the water utility.  The PSC determines the rates and set the increase much higher than the Village anticipated.
Did the Village Board have anything to do with the water rate increase?
NO. The Village Board did not set rates nor did they approve them.  The rates were set by the Public Service Commission of Wisconsin. The Village Board did, however, take action to have an initial water utility analysis completed to determine if a rate increase was necessary.  Just to clarify, the Public Service Commission sets the water rates and the Village Board sets the sewer rates.
What is the "Hydrant Fee" Charge on my bill?
The Hydrant Fee Charge covers the costs of maintaining and flushing the fire hydrants in the Village.
Are rates different for each customer?
Water rates are based on several different factors. Rates are based on water meter size, PSC classification and consumption.  PSC classifications are Residential, Multi-family, Commercial, Industrial, and Public Authority.
Why was I not notified of the rate increase before it was implemented?
PUBLIC HEARING – Before implementing a water rate increase, the Public Service Commission requires a public hearing.  The notice of public hearing was published in the Winneconne News, posted on the Village’s website and posted at the Village Hall per the Public Service Commission requirements.  The telephonic public hearing was held on February 8, 2019.  PUBLISHED AND POSTED – Notice of the approved rate increase was published in the Winneconne News.  The Village Board was kept informed at their regular monthly Board meetings.
Can the Village do monthly water billing?
At this time, it is not cost effective for the Village to do monthly water bills. The Village is currently in the process of installing radio read meters for all customers.  Once this project is complete, the Village will look at monthly billing.  However, we encourage residents to pay monthly.  We have many residents who also take advantage of automatic withdrawal which can be done monthly or quarterly. 
Who do I contact with questions about my bill?
Please contact the Village Offices at (920) 582-4381.